Please allow 2-3 weeks for delivery after sending in your order via our website. Many of our orders are highly personalised, and nearly all are made-to-order.
If you have ordered a back-painted item, please note that the style of the paint and brush strokes are on individually painted and unique, the paint strokes and style may vary to that on the advertisement. If you would like a particular paint style, please advise this at the time of ordering.
We use a variety of carefully selected couriers. The courier used will depend on your order. Shipping times vary depending on order requirements, timeframes and locations. For anything urgent, please use the express delivery option at checkout.
Please note that once items leave our warehouse, the risk passes to the client and Wolf & Flower Designs are not liable for lost or damaged parcels.
Wolf & Flower Designs will not offer refunds for items that do not make it to the destination by a specific date due to delays in shipments.
We have a strict no returns policy with any custom or personalised products.
If your item arrives damaged, please refrain from using the product. We kindly ask you to take images and send to within 24 hours of receiving the product.
In the event you believe your order is wrong or you have received the wrong order, please contact our office within 24 hours of receipt of the items.
All prices and transactions on our site are in GBP. Orders are shipped only after payment has been received and processed. We also process all of our transactions using Wix payments or Paypal and accept all major credit cards. Should there be any delays in payment processing, we cannot be held responsible. As we are a growing business, we reserve the right to alter our products, services, or prices at any time without notice.
Other than the individual products listed on our site, we offer a wide variety of bespoke laser cutting services as well. These bespoke orders are accepted on a case-by-case basis, at our discretion, based on current order volume, time frame, and other factors. We reserve the right to refuse to take on any projects we deem offensive, discriminatory, or unlawful. We also consider the items listed on the site (specifically, kids’ name signs and the like) as personalised orders. Any product with the word “personalised” in the title is technically considered a bespoke order. Unless otherwise negotiated at the time of purchase, we reserve the right to offer any bespoke designs on our storefront to future customers with the exception of business branding.
Please allow two to three weeks time for production after Placing your order for bespoke orders. We will always do our best to make sure that these bespoke orders get to you within the agreed time frame but cannot be held liable should there be any delays due to third party mistakes. Should your order get lost due to mechanical errors, or incorrect address, we cannot be held responsible for any items lost in transit.
We do accommodate for cancellations as long as your order has not been produced or a design PDF proof has been made. There are no refunds or exchanges for cancelling your order after the item has been produced. However, if you’d like, you can always contact us if you have trouble deciding on your order and we’ll help you out as best we can!
Wolf and Flower Designs are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used following this privacy statement.
This information we may collect includes contact information, shipping information, credit cardholder name, and card number/expiration date.
We also automatically collect data about each Site visitor, including but not limited to, the IP address, tracking codes, the domain name, the web page, the length of time spent and the pages accessed while visiting this site. This may also include location information for mobile applications.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Completing your orders
Contacting you about your order
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can opt-out of this service.
We will provide your contact and delivery information to third-party delivery services to complete our service.
We will not sell, distribute or lease your personal information to third parties.
Wolf and Flower Designs is the trading name of Samantha Foster.
Contact information for postal queries only:
Unit 1, Abbey Mill, Garden St, Abbey Village, Chorley PR6 8DN