POLICIES AT
WOLF & FLOWER

At Wolf & Flower, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

 

SHIPPING AND RETURNS

Your product is one-of-a-kind and is always made to order, so it takes a few days or weeks before we can ship it to you.


Production times are excluding Bank Holidays. Orders received after 11am GMT - the first 'working day' will begin at 9am the following working day. 


Please consider this when selecting your shipping method. Times given are estimates only. 


Please note: If you have requested a proof design for a custom order, this may hold up your dispatch times.


Processing times


Our processing times for orders take 1-4 weeks. Each item is made to order. Please note, when considering your shipping time this does not include processing time.


If you need an order faster, we can do our best to meet your timelines but please email us at wolfandflower@outlook.com first. 

Large items over £50 - tracked courier service 48 hours 

Small items - 2nd class signed for Royal Mail 


Returns and refunds


We hope you're happy with your Wolf & Flower purchase however if you are unhappy with your purchase for any reason please contact us at wolfandflower@outlook.com


Please note that if your order is made to order or personalised/ customised, these are NON-REFUNDABLE, unless faulty. 


Please check your package on arrival, and contact us within 24hrs if you have an order query. 

 

TERMS AND CONDITIONS

Descriptions & Images 

We do our best to detail all products as clearly and as closely as we can. We use photographed images of the product items as an example only. Some colours may vary due to stock levels, however we will always try to match them as closely as possible to the images on display. 


If you have ordered a back-painted item, please note that the style of the paint and brush strokes are on individually painted and unique, the paint strokes and style may vary to that on the advertisement. If you would like a particular paint style, please advise this at the time of ordering. 


Designs and Copyright 

All text, graphic designs, images and photographs used on this website / through the design process by email may not be copied without prior permission from Wolf & Flower LTD. 


Payment 


All prices and transactions on our site are in GBP. Orders are shipped only after payment has been received and processed. We also process all of our transactions using Wix payments or Paypal and accept all major credit cards. Should there be any delays in payment processing, we cannot be held responsible. As we are a growing business, we reserve the right to alter our products, services, or prices at any time without notice.



Custom orders 


Other than the individual products listed on our site, we offer a wide variety of bespoke laser cutting services as well. These bespoke orders are accepted on a case-by-case basis, at our discretion, based on current order volume, time frame, and other factors. We reserve the right to refuse to take on any projects we deem offensive, discriminatory, or unlawful. We also consider the items listed on the site (specifically, kids’ name signs and the like) as personalised orders. Any product with the word “personalised” in the title is technically considered a bespoke order. Unless otherwise negotiated at the time of purchase, we reserve the right to offer any bespoke designs on our storefront to future customers with the exception of business branding.


Please 2-4 weeks time for production after placing your order for bespoke orders. We will always do our best to make sure that these bespoke orders get to you within the agreed time frame but cannot be held liable should there be any delays due to third party mistakes. Should your order get lost due to mechanical errors, or incorrect address, we cannot be held responsible for any items lost in transit.


Cancellations 


We do accommodate for cancellations as long as your order has not been produced or a design PDF proof has been made. There are no refunds or exchanges for cancelling your order after the item has been produced. However, if you’d like, you can always contact us if you have trouble deciding on your order and we’ll help you out as best we can!


 

PRIVACY

Privacy 


Wolf and Flower LTD are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used following this privacy statement.


This information we may collect includes contact information, shipping information, credit cardholder name, and card number/expiration date. 


We also automatically collect data about each Site visitor, including but not limited to, the IP address, tracking codes, the domain name, the web page, the length of time spent and the pages accessed while visiting this site. This may also include location information for mobile applications.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Completing your orders

  • Contacting you about your order

  • Business records 

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can opt-out of this service.

  • We will provide your contact and delivery information to third-party delivery services to complete our service.


We will not sell, distribute or lease your personal information to third parties unless this information is required to complete your order. 


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